Refund Policy

At Tapyard, we want you to have a great experience. If there’s an issue with your drink or food, or if there’s a change to an event, we’re here to help.

Drinks and Food Refund Policy

Time Frame: Refund requests for drinks and food must be made within 30 minutes of purchase.

Condition: Please bring the item back to the bar, whether it’s partially consumed or not.

How to Request a Refund: Return to the bar with your item and let our staff know the issue. We’ll either replace it or give you a refund on the spot.

Event Ticket Refund Policy

As an event organiser, Tapyard is committed to fair and transparent practices regarding ticket refunds.

If an event is going ahead as planned:

Refunds will not be offered.

If an event is cancelled, rescheduled, or has changed location:

Cancelled Event: You are entitled to a refund for the face value of the ticket.

Rescheduled Event: You can choose to keep your tickets and attend the rescheduled date.

If you cannot make the rescheduled date, you are entitled to a refund for the face value of the ticket.

Location Change: You are entitled to a refund for the face value of the ticket.

Automatic Processing of Refunds: If an event is cancelled or rescheduled, refund requests will be processed automatically.

Contact us if you have any questions, feel free to ask our friendly staff at the bar.

Thanks for choosing Tapyard.